PAYMENT POLICY

PAYMENT TERMS:

All costs stated are inclusive of GST. ​​​

Public Holidays incur a 15% surcharge. 

Translating and interpreting services at cost. ​

Venue at cost. 

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Payment to be made by direct transfer or via Stripe. 

All fees are payable in advance of appointments. 

Cancellation fees may apply. 

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INTAKE: 

Tax invoice issued once Intake appointment is confirmed. 

Payment is due 48hours prior to appointment date. 

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MEDIATION:

Invoices are payable 10 days prior to the scheduled mediation appointment. 

Where Parties agree to share the costs, separate costs will be issued. 

Where Parties agree one party will pay the costs, the tax invoice will be sent to the paying Party. 

​Booking will be confirmed upon payment and may be cancelled if the fee is not paid as agreed. 

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INCLUSIVE OF PRICE:​​​

Inviting other party to the process including follow -up.

Administration: inviting other party to mediation, client enquiries, review of documents, document preparation, provision of session notes via email. 

All preparation including preliminary mediation conference conducted via phone or online (video conference). 

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CANCELLATION POLICY:​​

We appreciate that this time can be challenging and sometimes situations arise that will cause mediation to be cancelled or rescheduled. 

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Our cancellation policy is as follows:

​​You may cancel or reschedule your mediation appointment by contacting PACT Mediation on 0404 088 788 or via email at info@pactmediation.com.au.​​

If applicable, cancellation fees will be issued upon notification and are payable within 10 days.

​​If the Mediation is booked but cancelled prior to the scheduled date by a Party or both Parties, the fee will be apportioned equally between parties unless an alternative arrangement has been made and agreed to in writing.

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CANCELLATION FEE SCHEDULE:

10 days or more    NIL 

Less than 10 days 25% of fee incurred

Less than 3 days   50% of fee incurred 
 

If a Party or the Parties fail to attend for any reason without notice, a 50% cancellation fee will be issued for the non-attending Party or evenly apportioned between Parties. 

If a session is required to cease due to becoming not appropriate, a refund is not applicable.